Privacy Policy
Effective Date: May 14, 2026
Fetch I.T. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and company name when you fill out our contact form, request a consultation, or engage our services
- Account and billing information: Business address, payment information, and authorized contacts provided during onboarding
- Communications: Messages, emails, and other correspondence you send to us
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring URLs, and navigation patterns
- Device information: Browser type, operating system, screen resolution, and device identifiers
- Log data: IP address, access times, and server logs
Information Collected During Service Delivery
In the course of providing managed IT services, we may access client systems that contain employee data, device information, and system configurations. This data is accessed solely to perform the contracted services and is governed by the terms of the applicable Master Services Agreement (MSA).
2. How We Use Your Information
| Purpose | Legal Basis |
|---|
| Responding to inquiries and consultation requests | Legitimate interest |
| Delivering contracted managed IT services | Contractual obligation |
| Sending invoices and processing payments | Contractual obligation |
| Improving our website and services | Legitimate interest |
| Sending service updates and security notifications | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking
Our website uses minimal cookies and tracking technologies:
- Essential cookies: Required for basic website functionality
- Analytics: We may use privacy-respecting analytics to understand how visitors interact with our website. No personally identifiable information is collected through analytics
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
4. Data Sharing and Third Parties
We may share information with third parties only in the following circumstances:
- Service providers: Trusted vendors who assist in delivering our services (e.g., email hosting, form processing), bound by contractual confidentiality obligations
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected parties
- With your consent: When you have explicitly authorized the sharing of your information
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted communications (TLS/SSL) for all data in transit
- Multi-factor authentication on all internal systems
- Principle of least privilege for system access
- Regular security reviews and access audits
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Contact form submissions: Retained for up to twenty-four (24) months after the last interaction
- Client engagement data: Retained for the duration of the engagement plus three (3) years, unless a longer retention period is required by law
- Website analytics: Aggregated and anonymized data retained indefinitely; raw logs deleted within ninety (90) days
7. Your Rights
All Users
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of non-essential communications
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
European Residents (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, contact us using the information below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
For privacy-related questions, data requests, or concerns:
Fetch I.T.
Email: baldemar@gofetchit.ai
Web: gofetchit.ai