Terms of Service

Effective Date: May 14, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by Fetch I.T. ("Company," "we," "us," or "our"). By accessing our website at gofetchit.ai or engaging our managed IT services, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services Described

Fetch I.T. provides managed IT services specializing in Apple ecosystem environments, including but not limited to:

• Identity and Access Management (Okta, SSO, MFA)
• Mac fleet management (Jamf Pro, Kandji, Apple Business Manager)
• Google Workspace administration
• Security and compliance consulting (SOC 2, HIPAA readiness)
• IT automation and workflow development
• SaaS management and optimization

The specific scope, deliverables, and pricing for each engagement are defined in a separate Master Services Agreement (MSA) and/or Statement of Work (SOW) executed between the parties.

3. Client Responsibilities

You agree to:

• Provide timely access to systems, accounts, and personnel necessary for service delivery
• Maintain accurate account information and authorized contacts
• Ensure that your use of our services complies with all applicable laws and regulations
• Not use our services for any unlawful, harmful, or unauthorized purpose
• Promptly notify us of any security incidents or unauthorized access to systems we manage

4. Service Level Commitments

We are committed to providing responsive, high-quality IT support. Specific service level agreements (SLAs), including response times, resolution targets, and uptime commitments, are defined in the applicable MSA or SOW for each engagement. General support availability is Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, with emergency support available 24/7 for qualifying plans.

5. Payment Terms

• Fees for services are as specified in the applicable MSA, SOW, or pricing plan
• Monthly retainer fees are billed in advance on the first of each month
• Project-based and hourly fees are billed upon completion or on a monthly cycle
• Payment is due within thirty (30) days of invoice date unless otherwise specified
• Late payments may incur a fee of 1.5% per month on outstanding balances
• We reserve the right to suspend services for accounts more than sixty (60) days past due

6. Intellectual Property

Any custom scripts, automation workflows, configurations, or documentation created by Fetch I.T. specifically for a client engagement shall become the property of the client upon full payment. Fetch I.T. retains ownership of its proprietary tools, methodologies, templates, and pre-existing intellectual property. We reserve the right to reuse general knowledge, techniques, and non-client-specific code in future engagements.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes but is not limited to: system credentials, network configurations, employee data, business processes, and security policies. Confidentiality obligations survive termination of services for a period of two (2) years. Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from third parties.

8. Data Handling and Security

We take the security of your data seriously. In performing our services:

• We access client systems only as necessary to deliver the contracted services
• We follow industry-standard security practices, including encrypted communications, multi-factor authentication, and the principle of least privilege
• We do not sell, share, or use client data for purposes outside the scope of the engagement
• Upon termination, we will return or securely delete all client data in our possession within thirty (30) days, unless otherwise required by law

9. Limitation of Liability

To the maximum extent permitted by law, Fetch I.T.'s total aggregate liability arising out of or related to these Terms or our services shall not exceed the total fees paid by the client to Fetch I.T. during the twelve (12) months preceding the claim. In no event shall Fetch I.T. be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, regardless of the cause of action or theory of liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless Fetch I.T. and its founders, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms, (b) your violation of applicable laws, or (c) your negligence or willful misconduct.

11. Termination

• By either party: Either party may terminate services with thirty (30) days' written notice
• For cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice
• Effect of termination: Upon termination, the client shall pay all fees for services rendered through the effective date of termination. We will provide reasonable transition assistance for up to two (2) weeks following termination

12. Dispute Resolution

Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, the parties agree to submit to binding arbitration under the rules of the American Arbitration Association. Arbitration shall take place in the State of California. Each party shall bear its own costs, and the prevailing party shall be entitled to recover reasonable attorney's fees.

13. Warranties and Disclaimers

Fetch I.T. warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Except as expressly stated, all services are provided "as is" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation of any systems we manage.

14. Force Majeure

Neither party shall be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet disruptions, or third-party service provider failures.

15. Modifications

We reserve the right to update these Terms at any time. Material changes will be communicated via email or posted on our website at least thirty (30) days before taking effect. Continued use of our services after changes become effective constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

17. Contact

If you have questions about these Terms, please contact us:

Fetch I.T.
Email: baldemar@gofetchit.ai
Web: gofetchit.ai